We hope that any complaints that parents may have can be resolved by the school. Any complaints, therefore, should normally be made initially to the Class teacher and it is hoped that in most cases complaints will be dealt with at this level.
If the complaint cannot be resolved at school level (ie with the teacher or Headteacher) then the parent should submit his/her complaint in writing to the Clerk to the Governors, who will acknowledge receipt of the complaint. The Governing Body must consider all written complaints within three weeks of receipt. It will arrange a meeting to discuss the complaint, and will invite the person making it to attend the meeting, so that s/he can explain the complaint in more detail. The school gives the complainant at least three days’ notice of the meeting.
After hearing all the evidence, the Governors will consider their decision and inform the parent about it in writing. The Governors do all they can at this stage to resolve the complaint to the parent’s satisfaction.
If any parent is still not content that the complaint has been dealt with properly, then s/he is entitled to appeal to the Secretary of State for Education.
We hope that any complaints can be resolved by the parent concerned discussing the matter with an appropriate member of staff. If you require any detailed information on the Complaints Procedure, full details are available on request from the school office.